Frequently Asked Questions
Orders & Shipping
Please allow 4-5 days for us to process and ship your order. All of our products are made by hand and packaged with care by real humans. Our goal is to get your orders out the door within 48-72 hours. Also, please keep in mind we are a small family business and not Amazon.
Due to the perishable nature of our product, we might process orders for shipment on Monday and Wednesday during hotter seasons. This is to ensure your order is not sitting at a delivery center that does not have climate control over the weekend.
To make changes or to cancel your order, please reach out to us at info@tamssweets.com within 24 hours of your order. If your order has been shipped, we are unable to cancel or make any changes.
Absolutely!! Every step of our online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption and follows Payment Card Industry Data Security Standards (PCI Compliance). These two standards insure that your credit card information is unreadable should anyone attempt to intercept it.
Sorry, we do not ship internationally at this point in time.
Soft Brittles
Yes, our soft brittle products do not contain any gluten.
Our peanut, cashew and almond flavors are plant-based and vegan. Our hazelnut flavors are not vegan.
We recommend storing our soft brittle at room temperature with the bag sealed. When stored correctly, our soft brittle should last for 6-10 months.
Custom Cakes
All orders require a non-refundable retainer equaling 50% of the total cost of the order in order to confirm your pickup date. The remaining balance is due 2 weeks prior to the pickup date. If the full balance has not been paid 2 weeks prior to the pickup date and arrangements have not been made, the order will be cancelled and the retainer forfeit.
All of our custom celebration cakes are made to order specific to our client’s design requests. Pricing is dependent on the number of servings, flavor combination, and level of design. Here are general price and serving information; 4 inch (4-6 servings) start at $45+, 5 inch (6-8 servings) start at $65+, 6 inch (10-12 servings) start at $85+, 7 inch (16-18 servings) start at $115+, 8 inch (20-24 servings) start at $155+, 9 inch (30-32 servings) start at $210+,