Shipping policy

Last updated: November 6, 2026

Thank you for shopping with Tam's Sweets. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Please allow 2–3 business days for order processing before your order ships.

Processing times may be longer during holidays, peak seasons, or periods of unusually high order volume, including the month of December. If processing delays are expected to be significant, we will make reasonable efforts to communicate any updates.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Please note that business days do not include weekends or holidays, and the processing time is separate from the carrier's estimated delivery time.

Shipping Methods & Delivery Times

We offer different shipping methods at checkout so you can select the option that best meets your needs. Available shipping methods and their associated costs will be displayed during checkout.

Delivery times are estimates provided by the shipping carrier and are not guaranteed by Tam's Sweets. Once an order has been shipped, the carrier is responsible for transporting and delivering the package. We do not control the shipping method's transit time, carrier routing, delivery schedules, or delays that may occur during transit.

Because our soft brittle is sensitive to temperature, humidity, and moisture, shipping conditions may affect its texture or appearance. We take reasonable care when packaging orders, but we cannot control environmental conditions or handling once a package is in the carrier's possession. Please refer to our Shipping Conditions and Product Quality section for additional information.

Shipping costs

Free Standard Shipping: Orders totaling $75 or more after discounts are applied qualify for free standard ground shipping within the United States. This offer applies to standard ground shipping only. If you select an expedited or alternative shipping method at checkout, additional shipping charges will apply. Any additional charges will be displayed before you complete your purchase.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship within the United States only. We do not offer international shipping.

Address accuracy

Please carefully review your shipping address before completing your purchase. Customers are responsible for providing accurate and complete shipping information, including apartment, suite, or unit numbers when applicable.

If you need to correct your shipping address, contact us as soon as possible at orders@tamssweets.com. We will make reasonable efforts to accommodate address changes before an order ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

If a package is returned to us because of an incorrect or incomplete address, failed delivery, or refusal of delivery, we will contact the customer to discuss available options. Additional shipping charges may apply to reship the order.

Lost, damaged, or delayed packages

If your order appears to be lost, arrives damaged, contains missing or incorrect items, or arrives in a condition that raises concerns about product quality, please contact us at orders@tamssweets.com.

For damaged, incorrect, or missing items, we ask that you contact us within 48 hours of delivery, when possible, so we can investigate the issue promptly.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the shipping box, packaging, and affected products, when applicable.

If tracking indicates that your package has been delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or your building's management, if applicable. You may also contact the shipping carrier for additional delivery information.

We will review reported issues and work with the customer and shipping carrier, when appropriate, to determine an appropriate resolution. Depending on the circumstances, a replacement or refund may be offered.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at orders@tamssweets.com.

We will make reasonable efforts to accommodate requests before an order has been processed or prepared for shipment. However, once an order has been processed, prepared, or shipped, we may be unable to make changes or cancel the order.

If Tam's Sweets cancels an order due to product unavailability, shipping restrictions, or other business circumstances, we will notify the customer and issue an appropriate refund to the original payment method, as required by applicable law.

Questions?

Contact our team at info@tamssweets.com or use the contact details in our contact information policy.