Refund policy

Last updated: November 7, 2026

Returns

At Tam's Sweets, we take care in preparing and packaging our soft brittle so it arrives ready for you to enjoy. Because our products are food items, we have the following return and refund policy.

Returns

For food safety and quality reasons, all food sales are final. We do not accept returns of food products, including opened or unopened packages, and we do not accept returns for change-of-mind purchases or because a customer no longer wants an item.

If you have a concern about the condition of your order, please contact us so we can review the issue and determine an appropriate resolution.

This policy does not limit any rights you may have under applicable consumer protection laws.

How to Report a Problem

Please inspect your order promptly upon delivery. If your order arrives damaged, defective, incorrect, or does not match what you ordered, contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging, if applicable

Please do not return or discard the product or packaging until you have contacted us, unless the product is unsafe to keep. We will let you know if any additional information is needed.

We will review each reported issue and work with you toward an appropriate resolution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, we will review the circumstances and, where appropriate, offer a replacement or refund.

Because our soft brittle is sensitive to temperature, humidity, and moisture, some changes in texture or appearance may occur during shipping. Minor variations that do not affect the product's safety or intended quality may not qualify for a refund or replacement.

However, if you believe your product has been compromised, is unsafe to consume, or has a significant quality issue, please contact us. We take product quality concerns seriously and will evaluate them individually.

Exchanges

We do not offer traditional product exchanges. If you received an incorrect or defective item, please contact us so we can review the issue and determine whether a replacement or refund is appropriate.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at tam@tamssweets.com. We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or preparation.

Once an order has been processed, prepared, or shipped, we may be unable to cancel it.

If we are unable to fulfill an order, we will notify you and issue a refund as appropriate.

Refunds

If a refund is approved, it will generally be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

We will notify you once a refund has been issued. If you do not see the refund within a reasonable period after approval, please contact us.

Nothing in this policy limits any rights or remedies available to you under applicable law, including rights relating to defective products, food safety, products that are not as described, or other legally protected consumer rights.

Contact

For questions about returns, refunds, cancellations, or problems with your order, please contact us at:

orders@tamssweets.com